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Frequently Asked Questions (FAQ)

Last Updated: 2026-06-04

Shipping & Delivery

1. Where do you ship to? We currently ship exclusively within the United States, including the 48 contiguous states, Alaska, Hawaii, and U.S. Territories. At this time, we do not offer international shipping.

2. How much does shipping cost?

  • FREE Shipping on all orders

3. How long will it take to receive my order?

  • Handling Time: 1 – 3 business days.

  • Transit Time: 3 – 9 business days.

  • Total Delivery Time: Typically 4 – 12 business days.

4. What is your daily order cut-off time? Our daily cut-off time is 5:00 PM (EST). Orders placed after this time or on weekends will begin processing the next business day.

Returns & Refunds

5. What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can initiate a return within 30 days of the delivery date. Items must be unused and in their original packaging.

6. Who pays for return shipping?

  • Defective/Incorrect Items: If we made a mistake or the product arrived damaged, we cover 100% of the return shipping costs.

  • Personal Reasons: For returns due to a change of mind or personal preference, the customer is responsible for the return shipping fees.

7. Do you charge a restocking fee? No. We do not charge any restocking fees ($0.00) for returned items.

8. How long does a refund take? Once we receive and inspect your return, refunds are typically processed back to your original payment method within 10 business days.

Orders & Payments

9. What payment methods do you accept? We accept all major credit cards (Visa, MasterCard) .

10. Is it safe to shop on your website? Absolutely. Our website uses SSL (Secure Sockets Layer) encryption to ensure all your personal and payment information is 100% protected. We are fully PCI-DSS compliant.

11. Can I change or cancel my order? If you need to change or cancel your order, please contact us at service@lssrc.com within 24 hours of placement. Once an order has been processed for shipping, it can no longer be modified or canceled.

Contact Us

Still have questions? We are here to help!

  • Email: service@lssrc.com

  • Phone: +15596072933

  • Address: No. 0001, Building 0001, Chegou Village, Jufeng Town, Lanshan District, Rizhao City, Shandong Province,China

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)